by Hiya Digital | Sep 19, 2026 | Internships
Social Media Marketing (SMM) Internship Opportunity in Mumbai
Company: Hiya Digital Private Limited
Location: Chembur, Mumbai, Maharashtra
Job Type: Internship
Duration: 3 Months
Work Mode: Work From Office
Stipend: ₹5,000 – ₹10,000 per month, depending on skills and experience
Department: Digital Marketing
About the Social Media Marketing (SMM) Internship in Mumbai
Hiya Digital Private Limited is looking for a creative, motivated, and detail-oriented social media marketing intern to join our digital marketing team in Chembur, Mumbai.
This is a hands-on internship for students and aspiring digital marketers who want practical experience in social media marketing, social media management, content creation, community engagement, social media strategy, analytics, and performance reporting.
You will work on real social media projects and learn how businesses use social platforms to build brand awareness, engage audiences, grow communities, and support marketing objectives.
You will work closely with experienced marketing professionals and gain practical exposure to social media planning, content creation, publishing, audience engagement, trend research, analytics, and reporting.
Key Responsibilities
Social Media Content
- Create engaging and relevant content ideas for social media platforms.
- Assist in creating posts, captions, graphics, carousels, short-form content, and other social-media assets.
- Adapt content for platforms such as Facebook, Instagram, LinkedIn, X/Twitter, and other relevant channels.
- Maintain consistency with brand voice, messaging, and visual guidelines.
- Research content ideas based on audience interests, industry trends, and business objectives.
- Repurpose existing website and marketing content for social media.
Social Media Strategy
- Assist in developing and implementing social media strategies.
- Research target audiences and identify relevant content themes.
- Help develop content calendars and publishing schedules.
- Research competitor social-media activity.
- Identify opportunities to improve reach, engagement, and audience growth.
- Assist with campaigns designed to increase brand visibility and engagement.
Community Management
- Monitor social media comments, messages, mentions, and interactions.
- Assist with responding to audience questions and comments professionally.
- Engage with followers and relevant online communities.
- Escalate customer or support-related issues to the appropriate team.
- Help maintain a positive and professional online presence.
Social Media Publishing
- Schedule and publish social media content.
- Maintain content calendars and publishing schedules.
- Check posts for spelling, grammar, links, formatting, images, and other errors before publication.
- Coordinate content approvals with the marketing team.
- Maintain organized records of published and upcoming content.
Social Media Analytics
- Monitor social media performance and engagement.
- Track metrics such as reach, impressions, engagement, followers, clicks, and interactions.
- Use native platform analytics and other reporting tools to understand performance.
- Identify trends and high-performing content.
- Prepare regular social media performance reports.
- Suggest improvements based on performance data.
Trend & Competitor Research
- Stay updated on social media trends, formats, features, and best practices.
- Research competitor social media strategies.
- Identify relevant trends and content opportunities.
- Monitor changes in audience behavior and platform features.
- Present useful findings and recommendations to the marketing team.
Tools & Platforms
During the internship, you may gain practical experience with:
- Facebook
- Instagram
- LinkedIn
- X/Twitter
- Canva
- Google Analytics
- Native social media analytics
- Social media scheduling tools such as Hootsuite and Buffer
- Google Workspace
- Microsoft Office
- Other social media and digital marketing tools
The current Hiya Digital role specifically mentions scheduling tools such as Hootsuite and Buffer, analytics tools, and graphic-design software such as Canva.
What You Will Learn
During the internship, you will develop practical skills in:
- Social media marketing
- Social media management
- Content creation
- Social media strategy
- Content planning
- Community management
- Audience engagement
- Social media analytics
- Performance reporting
- Competitor research
- Trend research
- Social media optimization
- Digital communication
- Basic visual-content creation
- Marketing analytics
The internship is designed to provide hands-on experience rather than only classroom-style training, including work on real-world projects.
Requirements
We are looking for candidates who have:
- Strong interest in social media marketing and digital communication.
- Basic understanding of major social media platforms.
- Good written and verbal communication skills.
- Creative thinking and the ability to generate new content ideas.
- Basic understanding of social media engagement and audience behavior.
- Familiarity with Canva or similar design tools is an advantage.
- Basic knowledge of Google Workspace or Microsoft Office.
- Good research and analytical skills.
- Strong attention to detail.
- Ability to work independently and as part of a team.
- Willingness to learn new platforms and tools.
- Strong work ethic and professional attitude.
Education
Candidates currently pursuing or recently completing a:
- Bachelor’s degree
- Master’s degree
- Diploma
- Relevant digital marketing or social media certification
in Marketing, Digital Marketing, Communications, Business Administration, Media, or a related field may apply.
Freshers and students are welcome to apply.
Prior social media experience, college projects, personal social media pages, content-creation experience, or digital marketing certifications will be an advantage.
Desired Candidate Profile
The ideal candidate is:
Creative
Able to develop original content ideas and identify interesting ways to communicate with an audience.
Social-Media Aware
Understands how different platforms work and is interested in emerging social-media trends.
Detail-Oriented
Checks captions, graphics, links, hashtags, formatting, and other content elements carefully before publication.
Analytical
Interested in understanding why some content performs better than other content and can learn from performance data.
Good Communicator
Can communicate clearly and professionally in written and verbal interactions.
Proactive
Willing to research, suggest ideas, experiment, and take ownership of assigned tasks.
Team-Oriented
Comfortable collaborating with marketing and other internal teams.
What You Will Work On
You will work on real digital marketing projects involving:
- Social media pages
- Brand content
- Content calendars
- Social media campaigns
- Audience engagement
- Competitor research
- Trend monitoring
- Social media analytics
- Performance reports
- Digital marketing initiatives
Hiya Digital operates across web solutions and digital services including domains, web hosting, email hosting, website development, digital marketing, and web security, giving interns exposure to social media marketing within a technology-focused business environment.
What We Offer
- 3-month paid internship
- ₹5,000–₹10,000 monthly stipend, depending on skills and experience
- Hands-on experience in social media marketing
- Experience working on real-world digital projects
- Exposure to professional social media and analytics tools
- Opportunity to work with experienced marketing professionals
- Development of content creation and social media strategy skills
- Networking opportunities
- Letter of recommendation upon successful completion
- Potential future employment opportunities based on performance and business requirements
These benefits are consistent with the existing Hiya Digital internship posting, which specifically mentions practical experience, skill development, industry knowledge, networking, potential future employment, and a recommendation letter.
Location & Work Mode
Location: Chembur, Mumbai
Work Mode: Work From Office
Duration: 3 Months
Employment Type: Internship
Candidates should be comfortable working from the Hiya Digital office in Chembur, Mumbai.
How to Apply
Interested candidates should submit an updated resume with details of their education, skills, experience, and current location.
Candidates are encouraged to include:
- Social media accounts or pages they have managed
- Social media content they have created
- College or personal projects
- Digital marketing certifications
- Canva/design work
- Previous internship or work experience
- Any social media campaign experience
Email: hr@hiya.digital
Subject: Social Media Marketing Internship – [Your Name]
Applications should include complete candidate details. Incomplete applications may not be considered.
by Hiya Digital | Sep 19, 2026 | Internships
Search Engine Optimization (SEO) Internship
Company: Hiya Digital Private Limited
Experience: Freshers / Candidates with prior SEO internship experience
Internship Type: Paid, Full-time Internship
Location: Chembur, Mumbai
Stipend: ₹5,000/month for freshers | ₹10,000/month for candidates with prior SEO internship experience
About the SEO Internship
Hiya Digital Private Limited is looking for a motivated and enthusiastic Search Engine Optimization (SEO) Intern to join our digital marketing team in Mumbai. This is a paid, hands-on internship designed for candidates who want to build practical experience in SEO and digital marketing.
As an SEO Intern, you will work on real websites and SEO projects under the guidance of experienced professionals. You will gain practical exposure to keyword research, on-page SEO, technical SEO, content optimization, competitor analysis, search performance monitoring, and most importantly, link building and backlink acquisition.
The ideal candidate should be curious, detail-oriented, willing to learn, and comfortable working with spreadsheets, SEO tools, website content, and repetitive but important SEO tasks.
Key Responsibilities
1. Keyword Research & Search Intent
- Conduct keyword research to identify relevant search terms and SEO opportunities.
- Analyze search volume, keyword competition, relevance, and search intent.
- Assist in creating keyword lists and keyword mapping for website pages.
- Research competitor keywords and identify content opportunities.
2. On-Page SEO
- Assist in optimizing title tags, meta descriptions, headings, URLs, images, and internal links.
- Help ensure appropriate HTML heading structures are used across website pages.
- Optimize website content based on target keywords and search intent.
- Identify opportunities to improve existing website content.
- Assist with internal linking and basic content optimization activities.
3. Link Building & Backlink Acquisition — Key Responsibility
Hands-on link-building is an important part of this internship. The candidate should be willing to learn and perform practical backlink-building activities as part of day-to-day SEO work.
- Research relevant websites and identify potential backlink opportunities.
- Build and maintain lists of backlink prospects.
- Assist with manual outreach to relevant websites, publishers, bloggers, and website owners.
- Support guest-posting and other legitimate link-building campaigns.
- Identify relevant directories, resource pages, industry websites, and other appropriate link opportunities.
- Assist with competitor backlink research to discover new link-building opportunities.
- Maintain backlink and outreach records in spreadsheets.
- Track outreach responses, follow-ups, placements, and acquired backlinks.
- Learn to evaluate backlinks based on relevance, quality, authority, and potential SEO value.
4. Technical SEO Support
- Assist with basic technical SEO audits and website checks.
- Identify broken links, missing metadata, duplicate content, and other basic SEO issues.
- Assist in checking XML sitemaps, robots.txt, canonical tags, and indexation-related issues.
- Work with senior SEO team members to document and track technical SEO issues.
5. Content & SEO Optimization
- Assist content writers with SEO-focused content briefs and keyword recommendations.
- Review content for keyword usage, headings, internal links, and basic on-page SEO requirements.
- Research topics, competitors, and SERPs to support content creation.
- Assist with updating and optimizing existing content.
6. Competitor & SERP Analysis
- Analyze competitor websites and their SEO strategies.
- Research Google search results to understand ranking pages and search intent.
- Identify competitor content, keyword, and backlink opportunities.
- Track changes in search results and identify potential SEO opportunities.
7. SEO Performance Monitoring
- Assist in monitoring organic traffic, keyword rankings, impressions, clicks, and other SEO metrics.
- Work with Google Search Console and Google Analytics under supervision.
- Maintain SEO reports and spreadsheets.
- Assist in preparing regular performance reports and identifying areas for improvement.
8. SEO Research & Learning
- Stay updated with SEO best practices, Google Search developments, and industry trends.
- Learn how search engines crawl, index, and rank web pages.
- Participate in internal SEO discussions, training, and knowledge-sharing sessions.
- Apply new SEO knowledge to assigned projects under the guidance of senior team members.
Eligibility & Requirements
Educational Qualifications
- Students, recent graduates, or candidates pursuing a Bachelor’s degree in Marketing, Digital Marketing, Communications, Business, Computer Science, or a related field.
- Candidates from other educational backgrounds with a strong interest in SEO and digital marketing are also welcome to apply.
Required Skills
- Basic understanding of SEO and digital marketing concepts.
- Strong interest in learning Search Engine Optimization.
- Basic knowledge of Google Search and how websites appear in search results.
- Good research and analytical skills.
- Good written and verbal communication skills.
- Basic knowledge of MS Excel or Google Sheets.
- Strong attention to detail.
- Willingness to perform hands-on link-building and outreach activities.
- Ability to follow instructions and complete assigned tasks within deadlines.
Prior SEO Internship Experience
Candidates with previous internship experience in SEO are encouraged to apply. Prior experience with keyword research, on-page SEO, backlink building, SEO tools, competitor analysis, or outreach will be considered an advantage.
Candidates with prior SEO internship experience may be eligible for the ₹10,000/month stipend, subject to relevant experience and practical knowledge.
Stipend
| Candidate Profile |
Monthly Stipend |
| Fresher with no prior SEO internship experience |
₹5,000/month |
| Candidate with prior SEO internship experience |
₹10,000/month |
Note: The stipend is fixed according to the candidate’s relevant prior SEO internship experience.
What You Will Learn
- Practical SEO implementation on live websites.
- Keyword research and search intent analysis.
- On-page and technical SEO fundamentals.
- Link building and backlink acquisition.
- Manual outreach and backlink prospecting.
- Competitor and SERP analysis.
- SEO content optimization.
- Google Search Console and Google Analytics.
- SEO reporting and performance analysis.
- SEO tools and professional workflows used in digital marketing.
Desired Candidate Profile
- Passionate about SEO, search engines, websites, and digital marketing.
- Curious and eager to learn new SEO techniques and tools.
- Comfortable with research, data, spreadsheets, and repetitive SEO tasks.
- Detail-oriented and committed to maintaining quality in assigned work.
- Proactive and willing to take ownership of assigned responsibilities.
- Good communication and interpersonal skills.
- Ability to work effectively as part of a team.
- Willingness to learn and perform practical link-building and outreach activities.
Why Join Hiya Digital?
- Work on real SEO projects and live websites.
- Gain practical, hands-on experience rather than only theoretical SEO knowledge.
- Learn directly from experienced SEO and digital marketing professionals.
- Get exposure to multiple areas of SEO, including link building, technical SEO, content, and analytics.
- Develop practical skills that can help build a career in SEO and digital marketing.
- Work in a collaborative environment focused on learning and professional growth.
Internship Details
| Position |
Search Engine Optimization (SEO) Intern |
| Company |
Hiya Digital Private Limited |
| Location |
Mumbai, Maharashtra |
| Internship Type |
Paid, Full-time Internship |
| Experience |
Freshers and candidates with prior SEO internship experience |
| Stipend — Freshers |
₹5,000/month |
| Stipend — Prior SEO Internship |
₹10,000/month |
| Industry |
Digital Marketing / SEO |
How to Apply
If you are looking to start your career in SEO and want practical experience working on real-world SEO projects, we invite you to apply for the SEO Internship at Hiya Digital Private Limited.
Please submit your resume and, if applicable, details or examples of any previous SEO internship, projects, link-building campaigns, websites, or digital marketing work.
Email: hr@hiya.digital
Subject: Application for SEO Internship – [Your Name]
by Hiya Digital | Sep 19, 2026 | Digital Marketing
Search Engine Marketing (SEM) Executive Job Opportunities in Mumbai
Company: Hiya Digital Private Limited
Location: Chembur, Mumbai
Job Type: Full-time
Work Mode: Work From Office
Experience: 2+ years of hands-on SEM / paid search experience
Department: Digital Marketing
About the Role
Hiya Digital Private Limited is looking for an experienced and results-oriented Search Engine Marketing (SEM) Executive to join our digital marketing team in Mumbai.
The SEM Executive will be responsible for planning, launching, managing, optimizing, and reporting on paid search campaigns designed to generate qualified traffic, leads, and conversions.
The ideal candidate should have hands-on experience with Google Ads, strong knowledge of keyword research and paid-search campaign structure, an analytical approach to campaign optimization, and the ability to manage advertising budgets based on performance data.
You will work closely with SEO, content, design, development, and marketing teams to improve campaign performance and ensure that paid-search activities support broader business objectives.
Key Responsibilities
Google Ads & SEM Campaign Management
- Plan, create, launch, and manage paid search campaigns.
- Build and manage Google Ads campaigns across relevant campaign types.
- Structure campaigns, ad groups, keywords, audiences, and targeting appropriately.
- Manage campaign settings, bidding strategies, budgets, locations, devices, schedules, and other targeting parameters.
- Monitor campaigns regularly and identify opportunities for optimization.
- Ensure campaigns follow Google Ads policies and industry best practices.
Keyword Research
- Conduct detailed keyword research for paid-search campaigns.
- Identify high-intent, commercially relevant keywords.
- Analyze search volume, competition, CPC, intent, and expected business value.
- Build and maintain keyword lists.
- Manage negative keywords to reduce irrelevant traffic and wasted spend.
- Continuously refine keyword targeting based on campaign performance.
Ad Copy & Creative Testing
- Write compelling and conversion-focused search ad copy.
- Develop multiple ad variations for testing.
- Conduct A/B testing of headlines, descriptions, offers, calls-to-action, and messaging.
- Align ad copy with search intent and landing-page content.
- Monitor ad relevance and performance.
- Identify opportunities to improve click-through rate and conversion performance.
Campaign Optimization
- Monitor campaign performance and make data-driven optimization decisions.
- Optimize bids, budgets, keywords, targeting, ads, and campaign structures.
- Identify underperforming campaigns, ad groups, keywords, and search terms.
- Analyze search-term reports and add relevant negative keywords.
- Improve click-through rates, conversion rates, CPC, CPA, and overall campaign efficiency.
- Identify opportunities to scale campaigns when performance supports increased investment.
Budget Management
- Manage paid-search budgets according to campaign objectives.
- Monitor daily and monthly advertising spend.
- Identify inefficient spending and opportunities for budget optimization.
- Recommend budget allocation based on campaign and keyword performance.
- Monitor pacing to ensure campaigns remain within approved budgets.
Conversion Tracking & Analytics
- Monitor campaign conversions and lead-generation performance.
- Work with the relevant teams to ensure conversion tracking is correctly implemented.
- Analyze Google Ads and Google Analytics data.
- Track important performance metrics including:
- Impressions
- Clicks
- CTR
- CPC
- Conversions
- Conversion Rate
- Cost per Conversion / CPA
- Advertising Spend
- ROAS, where applicable
- Identify trends and translate performance data into actionable recommendations.
Landing Page & Conversion Optimization
- Review landing pages used for paid-search campaigns.
- Identify opportunities to improve relevance, usability, messaging, and conversion performance.
- Work with content, design, and development teams on landing-page improvements.
- Ensure strong alignment between search queries, advertisements, landing pages, and conversion objectives.
Reporting
- Prepare regular SEM performance reports.
- Provide clear analysis of campaign results and key trends.
- Highlight successful campaigns and areas requiring improvement.
- Provide actionable recommendations for future campaign optimization.
- Communicate campaign performance to internal stakeholders.
Competitor & Market Research
- Monitor competitor paid-search activity.
- Research competitor keywords, advertisements, landing pages, offers, and positioning.
- Identify opportunities and gaps in paid-search coverage.
- Stay informed about changes in search advertising platforms and market trends.
Collaboration
- Work closely with SEO specialists to coordinate paid and organic search strategies.
- Collaborate with content writers on ad copy and landing-page content.
- Work with designers on advertising creatives and landing pages where required.
- Coordinate with developers and technical teams on tracking and landing-page requirements.
- Collaborate with marketing and sales teams to understand lead quality and business outcomes.
Required Skills & Qualifications
Experience
- Minimum 2 years of hands-on SEM / paid-search experience.
- Demonstrable experience managing Google Ads campaigns.
- Experience managing paid-search budgets and optimizing campaigns based on performance.
- Practical experience with keyword research, campaign structure, ad copy, bidding, and reporting.
Google Ads
Strong working knowledge of:
- Google Ads campaign management
- Search campaigns
- Keyword targeting
- Match types
- Negative keywords
- Bidding strategies
- Ad extensions/assets
- Search-term analysis
- Budget management
- Campaign optimization
- Conversion tracking
- Performance reporting
Experience with additional Google Ads campaign types is an advantage.
Analytics
- Strong analytical and problem-solving skills.
- Experience with Google Analytics and Google Ads reporting.
- Ability to interpret campaign data and identify actionable insights.
- Strong understanding of paid-search KPIs.
Communication
- Good written and verbal communication skills.
- Ability to explain campaign performance clearly.
- Ability to work with SEO, content, design, development, sales, and marketing teams.
Education
A Bachelor’s degree in Marketing, Business, Digital Marketing, Commerce, or a related field is preferred.
Preferred Skills
The following will be an advantage:
- Google Ads certification or equivalent.
- Experience with Microsoft Advertising / Bing Ads.
- Experience with Google Tag Manager.
- Experience with conversion tracking and analytics implementation.
- Experience with landing-page optimization.
- Experience with lead-generation campaigns.
- Experience with e-commerce advertising.
- Experience with remarketing and audience targeting.
- Experience with Looker Studio or similar reporting platforms.
- Familiarity with SEO and organic search.
- Experience working with multiple websites or clients.
- Experience in an agency or performance-marketing environment.
The existing Hiya Digital posting specifically lists Google Ads, Bing Ads, Google Analytics, cross-functional collaboration, and Google Ads certification as relevant to the position.
Desired Candidate Profile
The ideal candidate is:
- Data-driven and analytical.
- Commercially aware and focused on measurable results.
- Comfortable managing advertising budgets.
- Detail-oriented when working with keywords, campaigns, targeting, and performance data.
- Proactive in identifying optimization opportunities.
- Comfortable testing different approaches and learning from results.
- Able to work independently and take ownership of campaigns.
- Comfortable working in a fast-paced digital marketing environment.
- Interested in keeping up with changes in paid search and digital advertising.
Key Performance Areas
Performance in this role may be evaluated using metrics such as:
- Qualified leads generated
- Conversion volume
- Conversion rate
- Cost per lead / acquisition
- Click-through rate
- CPC
- Campaign efficiency
- Budget utilization
- Return on advertising spend where applicable
- Quality and consistency of campaign optimization
- Accuracy and usefulness of reporting
These metrics should be interpreted according to the specific campaign objective rather than as universal targets.
What You Will Work On
You will work on paid-search and digital marketing campaigns involving businesses and services across areas such as:
- Web hosting
- Domain names
- Business email
- Website development
- Digital marketing
- SSL and website security
- Technology products and services
- Other online business services
Hiya Digital operates across web solutions, digital marketing, hosting, domains, email, website development, and security, providing exposure to multiple technology and digital-service categories.
What We Offer
- Full-time position with a technology and digital-services company.
- Hands-on responsibility for real paid-search campaigns.
- Exposure to multiple digital marketing channels.
- Opportunity to work with SEO, content, design, development, sales, and marketing teams.
- Professional development and learning opportunities.
- Exposure to performance marketing tools and analytics platforms.
- Opportunity to take ownership of SEM campaigns and contribute to measurable business results.
Hiya Digital’s careers information highlights professional development, collaboration, recognition of employee contributions, performance incentives, and other employee benefits.
Location & Work Mode
Location: Chembur, Mumbai, Maharashtra
Work Mode: Work From Office
Employment Type: Full-time
Candidates should be comfortable working from the Hiya Digital office in Chembur, Mumbai.
How to Apply
Interested candidates should submit:
- Updated resume
- Details of SEM experience
- Examples of Google Ads campaigns managed, where available
- Relevant certifications
- Current location
- Current/last drawn salary
- Expected salary
- Notice period
Candidates are encouraged to provide measurable examples of their previous SEM work, such as improvements in CTR, conversion rate, CPA, qualified leads, or campaign efficiency.
Email: hr@hiya.digital
Subject: SEM Executive Application – [Your Name]
Applications without relevant experience and complete candidate details may not be considered.
by Hiya Digital | Sep 19, 2026 | Digital Marketing
Content Writer & Editor Job Opportunities in Mumbai
Company: Hiya Digital Private Limited
Location: Chembur, Mumbai
Job Type: Full-time
Work Mode: Work From Office
Experience: 2+ years
Department: Digital Marketing / Content
Content Writer & Editor Job Description
Hiya Digital Private Limited is looking for an experienced and detail-oriented content writer & editor to join our digital marketing team in Mumbai.
The ideal candidate will have strong English writing and editing skills, excellent research ability, a good understanding of SEO, and practical experience creating digital content.
You will create, edit, optimize, and manage content across websites, blogs, landing pages, knowledge bases, marketing materials, and other digital channels.
The role also involves using AI-powered content tools to improve research, ideation, drafting, editing, and productivity. However, all AI-assisted content must be carefully reviewed, fact-checked, edited, and improved before publication.
This is a hands-on content role for someone who can combine excellent writing + strong editing + SEO knowledge + research skills + AI-assisted workflows.
Key Responsibilities For Content Writer & Editor
Content Writing
- Research and write high-quality, original content for websites and digital platforms.
- Create blog articles, website pages, landing pages, service pages, knowledge-base articles, guides, and marketing content.
- Write content that is informative, engaging, accurate, and aligned with the intended audience.
- Adapt writing style and tone for different audiences, industries, and content formats.
- Develop content that supports organic traffic, audience engagement, lead generation, and conversions.
Content Editing & Proofreading
- Edit and proofread content for grammar, spelling, punctuation, clarity, accuracy, and consistency.
- Rewrite and improve existing content where necessary.
- Improve sentence structure, readability, flow, organization, and overall content quality.
- Fact-check information and identify unsupported or inaccurate claims.
- Maintain consistent editorial and brand standards across published content.
- Review AI-assisted content and transform it into accurate, useful, natural, human-quality content.
AI-Assisted Content Creation
- Use AI tools such as ChatGPT, Claude, Gemini, Jasper, Grammarly, and similar platforms for research, ideation, drafting, editing, and content optimization.
- Develop effective prompts and repeatable AI-assisted content workflows.
- Evaluate AI-generated content critically rather than publishing raw AI output.
- Fact-check AI-generated information using reliable sources.
- Improve AI-generated drafts for accuracy, originality, depth, readability, usefulness, and brand voice.
- Stay updated with developments in AI-assisted content creation and publishing.
SEO Content Optimization
- Conduct keyword research and understand search intent.
- Optimize content for target keywords without keyword stuffing.
- Create SEO-friendly titles, headings, meta descriptions, and content structures.
- Implement internal linking opportunities.
- Optimize existing content based on search performance and SEO recommendations.
- Work with the SEO team to support organic search growth.
- Understand basic on-page SEO, content structure, topical relevance, and search-engine guidelines.
Research
- Conduct detailed research before writing content.
- Research technology, web hosting, domains, business email, cybersecurity, digital marketing, SaaS, web development, and related topics.
- Analyze authoritative sources and competing content.
- Identify information gaps and opportunities to create more useful content.
- Verify technical and factual information before publication.
Content Strategy & Planning
- Assist with content calendars and editorial planning.
- Suggest new content topics based on business objectives, keyword opportunities, audience needs, and search trends.
- Identify opportunities to update, expand, consolidate, or improve existing content.
- Participate in content brainstorming and strategy discussions.
- Help develop content that supports different stages of the customer journey.
Content Management & Publishing
- Upload, format, edit, and publish content using WordPress and other CMS platforms.
- Format headings, lists, tables, links, images, and other website elements correctly.
- Check published pages for formatting, links, spelling, and presentation issues.
- Coordinate with designers and developers when content requires technical or visual implementation.
Collaboration
- Work closely with SEO, marketing, design, development, and other internal teams.
- Convert SEO requirements and briefs into high-quality content.
- Incorporate feedback from editors, SEO specialists, marketing managers, and other stakeholders.
- Manage multiple content assignments while meeting deadlines.
Required Qualifications for Content Writer & Editor Job
Experience
- Minimum 2 years of professional experience in content writing, content editing, copywriting, technical writing, digital content, or content marketing.
- Demonstrated experience creating and editing web content.
- Experience producing SEO-focused content is required.
Writing & Editing
- Excellent command of written English.
- Strong grammar, spelling, punctuation, and proofreading skills.
- Ability to write clear, concise, engaging, and well-structured content.
- Strong editing and rewriting ability.
- Excellent attention to detail.
- Ability to simplify complex topics without losing important information.
SEO
- Good understanding of SEO fundamentals.
- Knowledge of keyword research and search intent.
- Understanding of on-page SEO.
- Familiarity with headings, metadata, internal linking, content structure, and SEO content optimization.
- Ability to write content that satisfies both users and search intent.
AI Content Tools
- Hands-on experience using AI tools for content research, writing, editing, and optimization.
- Ability to create useful prompts and workflows.
- Strong ability to identify errors, hallucinations, weak reasoning, repetitive language, and generic AI-generated content.
- Ability to fact-check and substantially improve AI-assisted drafts.
CMS & Technical Skills
- Experience with WordPress or another CMS.
- Basic understanding of HTML and website content publishing.
- Familiarity with SEO tools and analytics platforms is an advantage.
- Comfortable working with Google Docs, Google Sheets, Microsoft Word, or equivalent productivity tools.
Preferred Industry Experience
Candidates with experience creating content for any of the following industries will be preferred:
- Web hosting
- Domain names
- Business email
- SaaS
- Cloud services
- Web development
- Cybersecurity
- Digital marketing
- Technology products and services
- Internet services
Experience in these industries is an advantage but is not mandatory if you can demonstrate strong research and technical writing skills.
Desired Candidate Profile
The ideal candidate is:
- A strong English writer and meticulous editor.
- Comfortable researching unfamiliar technical subjects.
- Naturally curious and willing to learn new technologies.
- Comfortable using AI as a productivity tool without relying on unedited AI output.
- SEO-aware and interested in how content performs in search engines.
- Highly detail-oriented.
- Able to independently research and complete assignments.
- Organized and capable of managing multiple content projects.
- Comfortable receiving feedback and improving drafts.
- Able to meet deadlines consistently.
- Interested in technology, digital marketing, websites, and online business.
What You Will Work On
You will work on real digital projects involving topics such as:
- Web hosting
- Domains and DNS
- Business email
- Website development
- Cybersecurity
- SSL certificates
- Digital marketing
- SEO
- SaaS and cloud services
- Online business
- Technology trends
You will create both informational and commercial content, including blog posts, guides, service pages, landing pages, website content, and knowledge-base resources.
What We Offer
- Full-time position with a growing digital and technology company.
- Hands-on experience across multiple websites and digital projects.
- Opportunity to work with SEO, marketing, development, and design teams.
- Exposure to modern AI-assisted content workflows.
- Opportunity to develop expertise in technology and SEO content.
- Professional growth and learning opportunities.
- Exposure to projects serving audiences across different markets.
Hiya Digital describes its working environment as collaborative, with opportunities for professional development, knowledge sharing, performance recognition, and participation in company activities.
Location & Work Mode
Location: Chembur, Mumbai
Work Mode: Work From Office
Employment Type: Full-time
Candidates should be comfortable working from the Hiya Digital office in Chembur, Mumbai.
How to Apply
Interested candidates should send their updated resume along with a portfolio or samples of published writing.
Please include:
- Updated resume
- Writing portfolio or published articles
- Examples of SEO content you have created
- Experience with AI content tools
- SEO tools you have used
- Current location
- Current/last drawn salary
- Expected salary
- Notice period
Email: hr@hiya.digital
Subject: Application for Content Writer & Editor – [Your Name]
Candidates without relevant application details or writing samples may not be considered.
by Hiya Digital | Sep 19, 2026 | Business Operations
Customer Service Executive / Project Coordinator Jobs in Mumbai at Hiya Digital
Hiya Digital Private Limited
Location: Chembur, Mumbai
Job Type: Full-time
Work Location: Work from Office
Experience: 2+ years
Department: Business Operations
Job Summary
Hiya Digital Private Limited is looking for an experienced and customer-focused customer service executive/project coordinator to join our team in Chembur, Mumbai.
This is a hybrid client-facing and coordination role. You will act as a key point of contact for clients, understand their requirements, handle service-related queries, coordinate with internal teams, and ensure that projects and service requests are completed accurately and on time.
The role involves working closely with web developers, designers, SEO specialists, digital marketing teams, hosting/support teams, and other internal stakeholders.
The ideal candidate should have excellent communication skills, strong follow-up and coordination abilities, good organizational skills, and the ability to manage multiple clients and tasks simultaneously.
Key Responsibilities
Customer Service & Client Support
- Act as a primary point of contact for assigned clients through phone, email, chat, and other communication channels.
- Respond to client queries professionally, accurately, and within appropriate timelines.
- Understand client requirements and provide clear information regarding services and deliverables.
- Address customer complaints and service-related concerns in a professional manner.
- Follow up on unresolved issues and ensure proper closure.
- Maintain a professional and positive relationship with clients.
- Keep clients informed about the progress of their requests and projects.
- Collect client feedback and communicate recurring issues or improvement opportunities to management.
Client Relationship Management
- Understand client requirements, expectations, priorities, and deadlines.
- Maintain regular communication throughout the service or project lifecycle.
- Ensure that client expectations are clearly communicated to the relevant internal teams.
- Coordinate internally to resolve client issues and fulfill requirements.
- Support client retention by providing responsive and reliable service.
- Identify opportunities where additional company services may be relevant and communicate them to the appropriate team.
Project Coordination
- Coordinate website development, website maintenance, SEO, digital marketing, hosting, domain, email, and other digital service projects.
- Coordinate with developers, designers, SEO executives, content writers, digital marketers, and technical teams.
- Create and maintain task lists, project timelines, milestones, and deliverables.
- Follow up with internal team members to ensure tasks are completed on schedule.
- Monitor project progress and identify potential delays or dependencies.
- Escalate project risks, delays, and client concerns to the appropriate person.
- Provide regular project status updates to clients and internal management.
- Ensure that completed work matches the agreed client requirements.
Internal Team Coordination
- Act as a communication bridge between clients and internal teams.
- Assign or coordinate tasks based on client requirements and project priorities.
- Follow up on pending tasks and ensure accountability for deliverables.
- Maintain accurate records of client communication, requirements, tasks, and project status.
- Participate in internal discussions to resolve project or service issues.
- Help improve workflows, task tracking, and communication processes.
Documentation & Reporting
- Maintain accurate CRM/client records.
- Update project and task management systems regularly.
- Maintain client communication history and important project information.
- Prepare basic project status and customer service reports.
- Track pending, completed, delayed, and escalated tasks.
- Ensure important client instructions and approvals are properly documented.
Required Qualifications
- A bachelor’s degree in business administration, management, communication, marketing, or a related field is preferred.
- Minimum 2 years of relevant professional experience in customer service, client servicing, project coordination, account management, or a similar role.
- Excellent written and verbal communication skills.
- Strong client-handling and interpersonal skills.
- Good follow-up and coordination abilities.
- Ability to manage multiple clients, projects, and priorities simultaneously.
- Strong problem-solving and conflict-resolution skills.
- Good attention to detail and organizational ability.
- Comfortable working with deadlines and a fast-paced team environment.
Technical & Industry Knowledge
Candidates should be comfortable learning and discussing technology-related services.
Knowledge of any of the following will be an advantage:
- Web hosting
- Domain names and DNS
- Business email hosting
- Website development
- WordPress
- SEO and digital marketing
- Website maintenance
- SSL certificates and website security
- SaaS or online business services
- CRM systems
- Project/task management software
- Google Workspace
- Microsoft Office
You do not need to be a developer or technical specialist, but you should be comfortable understanding client requirements and coordinating with technical teams.
Preferred Skills
- Customer Service
- Client Relationship Management
- Client Servicing
- Project Coordination
- Project Management
- CRM Management
- Client Communication
- Email Communication
- Complaint Resolution
- Task Management
- Team Coordination
- Follow-up
- Time Management
- Microsoft Office / Google Workspace
What We Are Looking For
We are looking for someone who is:
- Customer-focused and professional.
- Highly organized and dependable.
- Strong at follow-ups and getting things completed.
- Comfortable communicating with clients and internal teams.
- Able to prioritize multiple tasks without losing attention to detail.
- Proactive in identifying problems before they become major issues.
- Comfortable working with technical and digital-service teams.
- Solution-oriented rather than simply passing problems to others.
- Willing to learn about web hosting, domains, websites, SEO, digital marketing, and related services.
- Interested in developing a long-term career in client servicing, project coordination, or business operations.
Key Performance Areas
Performance in this role will be measured through areas such as:
- Client response and follow-up quality
- Timely resolution and closure of client requests
- Project/task completion and coordination
- Accuracy of client requirements and documentation
- Internal team coordination
- Client satisfaction and relationship management
- Reduction of delays and communication gaps
- Quality and accuracy of CRM/project updates
About Hiya Digital
Hiya Digital Private Limited is a web solutions and digital services company providing domain registration, web hosting, business email hosting, website development, digital marketing, and web security solutions.
The role provides exposure to multiple areas of the digital technology industry and involves working directly with clients as well as cross-functional internal teams.
Hiya Digital’s careers environment emphasizes collaboration, professional development, performance recognition, and opportunities to work with a diverse team. Employee benefits listed by the company include paid leave and holidays, performance incentives, Employee of the Month recognition, cultural programs, festive celebrations, and other perks.
Why Join Hiya Digital?
- Work with a growing web solutions and digital services company.
- Gain hands-on experience in client servicing and project coordination.
- Work across website development, hosting, domains, email, SEO, and digital marketing projects.
- Collaborate with technical, creative, and marketing professionals.
- Develop client management, project coordination, and business operations skills.
- Opportunities for professional growth and increased responsibility.
Application Process
Interested candidates should apply with an updated resume.
Please include:
- Total years of relevant experience
- Current location
- Current/last salary
- Expected salary
- Notice period / earliest joining date
- Relevant experience in customer service, client servicing, or project coordination
- Experience with CRM or project management tools
- Experience in IT, web hosting, SaaS, website development, or digital services, if applicable
Apply by email: hr@hiya.digital
Subject: Customer Service Executive / Project Coordinator Application – [Your Name]
Only shortlisted candidates will be contacted for the next stage of the selection process.