Customer Service Executive / Project Coordinator Jobs in Mumbai at Hiya Digital Private Limited
Join Our Team as a Customer Service Executive / Project Coordinator
Hiya Digital Private Limited is hiring a skilled and customer-focused
Customer Service Executive / Project Coordinator based in Mumbai.
This role is ideal for professionals experienced in client communication, customer support, project coordination, and digital service management.
You will act as the primary point of contact for clients and coordinate internal teams to ensure the smooth, timely delivery of web hosting, website development, and digital marketing services.
Location: Chembur, Mumbai, Maharashtra
Job Type: Full-Time
Experience Required: 2+ Years
About Hiya Digital Private Limited
Hiya Digital Private Limited is a leading web solutions and digital services company specializing in domain registration, web hosting, email hosting, website design and development, digital marketing, and web security solutions.
We deliver reliable digital services and build strong, long-term relationships with our clients. Our culture promotes collaboration, learning, innovation, and professional growth.
Job Overview
We are looking for a highly motivated Customer Service Executive/Project Coordinator to manage client communications and coordinate the execution of internal projects.
This role combines customer support, project coordination, CRM management, and client relationship handling, making it ideal for candidates who are organized, proactive, and solution-oriented.
Key Responsibilities
Customer Service & Client Support
- Act as the primary point of contact for clients via phone, email, and chat
- Respond to customer queries quickly and professionally
- Provide accurate information on web hosting, domains, and website services
- Resolve client issues efficiently and ensure high customer satisfaction
- Maintain strong client relationships through proactive communication
- Collect and analyze customer feedback for service improvement
Client Relationship Management
- Ensure a seamless and positive client experience throughout the service lifecycle
- Build trust and transparency with clients through regular communication
- Identify client requirements and coordinate with internal teams
- Support client retention and satisfaction initiatives
Project Coordination & Management Support
- Assist in planning and executing web development and digital marketing projects
- Coordinate with developers, designers, SEO teams, and marketers
- Track project timelines, milestones, and deliverables
- Identify project risks and delays and escalate when necessary
- Provide regular updates to clients and stakeholders
- Maintain accurate project documentation and reports
Internal Team Coordination
- Collaborate with cross-functional teams for smooth project execution
- Ensure alignment between client expectations and deliverables
- Support workflow management and task tracking
Required Qualifications
Education
- Bachelor’s degree in Business Administration, Communication, Management, or related field
Experience
- Minimum 2+ years of experience in:
- Customer Service Executive role
- Client Support Executive role
- Project Coordinator role
- Client Relationship Management
- Experience in IT, SaaS, web hosting, or digital services is preferred
Required Skills
Communication & Client Handling
- Excellent verbal and written communication skills
- Strong interpersonal and active listening abilities
- Professional handling of client queries and concerns
Customer Service Excellence
- Strong problem-solving and conflict resolution skills
- Ability to manage multiple client requests efficiently
- Focus on delivering exceptional customer experience
Project Coordination Skills
- Understanding of basic project management principles
- Ability to manage tasks, timelines, and deliverables
- Experience with CRM and project tracking tools
Organizational & Analytical Skills
- Strong multitasking and time management abilities
- High attention to detail and accuracy
- Ability to prioritize in a fast-paced environment
Technical Skills
- Familiarity with CRM tools and project management software
- Basic understanding of web hosting and domain services
- Proficiency in MS Office or Google Workspace
Desired Candidate Profile
- Customer-focused and solution-oriented mindset
- Strong organizational and coordination skills
- Ability to handle multiple responsibilities simultaneously
- Positive attitude and strong teamwork skills
- Professional communication in all client interactions
- Willingness to learn and grow in a tech-driven environment
Why Join Hiya Digital Private Limited?
- Work in a fast-growing digital and web solutions company
- Exposure to web hosting, development, and digital marketing projects
- Collaborative and supportive work environment
- Career growth and skill development opportunities
- Hands-on experience in client servicing and project coordination
How to Apply
If you are a motivated professional with strong communication and coordination skills, we would love to hear from you.
Send your updated resume and cover letter to hr@hiya. digital
Subject Line:
Application for Customer Service Executive / Project Coordinator
Only shortlisted candidates will be contacted for further processes.
