Technical Support Engineer Jobs in Mumbai at Hiya Digital Private Limited
Job Overview
Hiya Digital Private Limited is hiring a skilled and customer-focused Technical Support Engineer in Mumbai.
If you are passionate about web hosting support, domain management, server troubleshooting, and customer service, this is an excellent opportunity to build your career in the IT and web solutions industry.
You will be responsible for providing technical assistance across domains, hosting, email services, servers, and website-related issues while ensuring high-quality client support.
Location: Chembur, Mumbai, Maharashtra
Employment Type: Full-Time
Experience Required: 2+ Years
About Hiya Digital Private Limited
Hiya Digital Private Limited is a leading web solutions company specializing in domain registration, web hosting, email hosting, website development, digital marketing, and web security services.
We empower businesses with reliable and scalable digital infrastructure. Our work culture promotes innovation, learning, teamwork, and customer satisfaction.
Why Join Hiya Digital?
- Work with modern web hosting and cloud technologies
- Exposure to real-world server and infrastructure environments
- Growth opportunities in IT support and system administration
- Collaborative and learning-focused environment
- Hands-on experience with domains, DNS, and hosting platforms
Key Responsibilities
Technical Support & Troubleshooting
- Provide technical support via phone, email, and chat
- Resolve issues related to web hosting, domains, email hosting, and websites
- Troubleshoot server-related issues (Linux/Windows environments)
- Handle DNS, SSL, cPanel, and Plesk-related queries
- Assist clients with website functionality and security issues
Server & Hosting Support
- Assist in basic server administration tasks
- Monitor server performance and resource usage
- Support Apache, Nginx, and hosting configurations
- Resolve hosting-related downtime and performance issues
Email & Domain Management
- Configure and troubleshoot email hosting (POP3, IMAP, SMTP)
- Manage domain registration, transfers, and DNS records
- Assist clients with domain pointing and propagation issues
Client Communication & Support
- Explain technical issues in simple, non-technical language
- Provide fast, accurate, and customer-friendly solutions
- Build strong client relationships through professional support
- Ensure high levels of customer satisfaction
Collaboration & Documentation
- Work with developers, system admins, and internal teams
- Document technical issues and solutions in the knowledge base
- Maintain proper issue tracking and resolution logs
- Contribute to process improvement and support efficiency
Required Qualifications
Education
- Bachelor’s degree in Computer Science, IT, or related field
Experience
- Minimum 2 years of experience in technical support or an IT support role
- Experience in web hosting, domains, or server support preferred
Technical Skills Required
Web Hosting & Server Technologies
- Apache, Nginx
- Linux and Windows Server basics
- cPanel and Plesk control panels
Domain & DNS Management
- Domain registration and transfer processes
- DNS configuration and troubleshooting
- Name servers and propagation handling
Email Hosting
- POP3, IMAP, SMTP protocols
- Email configuration and troubleshooting
Web Technologies
- HTML, CSS, JavaScript basics
- Understanding of website functionality and deployment
Security & Databases
- SSL certificates and firewall basics
- Basic MySQL and SQL knowledge
- Understanding of web security best practices
Soft Skills Required
Communication Skills
- Excellent verbal and written communication
- Ability to explain technical issues clearly
Customer Service Skills
- Strong customer-first mindset
- Patience, empathy, and professionalism
Problem-Solving Skills
- Strong analytical and troubleshooting ability
- Quick and effective issue resolution approach
Ideal Candidate Profile
- Passionate about technical support and IT infrastructure
- Strong interest in web hosting and server technologies
- Customer-focused and solution-oriented mindset
- Ability to multitask and handle pressure situations
- Team player with a proactive attitude
- Willingness to learn new technologies continuously
Perks & Benefits
- Hands-on experience with hosting and server systems
- Career growth in IT support and system administration
- Exposure to real-world technical environments
- Supportive and collaborative work culture
- Learning opportunities in cloud and hosting technologies
How to Apply
If you are a motivated technical support engineer ready to build your career in web hosting and IT support, we would love to hear from you.
Send your application to hr@hiya.digital.
Include in your application:
- Updated Resume
- Cover Letter highlighting relevant experience
- Any certifications (if available)
Subject Line: Application for Technical Support Engineer
